Cancellation Policy
At AKOS ACTIVE, we understand that sometimes plans change or mistakes happen. Our Cancellation Policy is designed to be simple, fair, and transparent, giving you flexibility while ensuring smooth order management.
1. Cancellation Window
You may cancel your order within 12 hours of placing it — no questions asked!
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Cancellations are only accepted before the order is shipped
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If your cancellation request is approved within this timeframe, the full amount will be refunded to your original payment method
2. How to Cancel Your Order
To cancel your order, contact us with your Order ID and reason for cancellation via:
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Email: support@akosactive.com
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Phone: +91 8572 867 273
Our customer support team will verify the status of your order and process the cancellation if it hasn’t been shipped yet.
Please allow up to 24 hours for confirmation of cancellation and refund initiation.
3. Post-Shipment Cancellations
Once your order has been shipped, it cannot be cancelled.
However, if you no longer wish to keep the item, you may:
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Wait for delivery
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Initiate a return as per our Refund & Return Policy after receiving the product
Please ensure that the product is unused, unworn, and in its original packaging to qualify for a return.
4. Orders Not Eligible for Cancellation
We do not accept cancellations for:
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Orders that have already been dispatched or delivered
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Orders placed during special sale events or clearance promotions
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Customized or limited edition items (if applicable)
5. Refund Timeline
If your order is cancelled successfully:
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Refunds are processed within 5–7 business days
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The amount is refunded via the original mode of payment (UPI, credit/debit card, net banking, etc.)
Refund processing times may vary depending on your bank or payment provider.
Contact & Support
Have questions or need help with your order cancellation? Reach out to us anytime:
Phone: +91 8572 867 273
Email: support@akosactive.com
Address:
AKOS ACTIVE
1268/19, 1st Floor, Next to Nairan Complex, Civil Road, Rohtak – 124001, India