FAQ'S
Frequently Asked Questions.
01. The order
When will I receive my AKOS ACTIVE order?
Once you place your order, your expected shipping date is clearly mentioned at checkout. You’ll also find the same delivery estimate on your order confirmation. There are no surprises — what you see during checkout is what you get.
Can I cancel my order if I notice a delay?
Yes, we understand things change. If there’s a longer-than-expected delivery time, you’re free to cancel part or all of your order. Just contact our support team — we’ll handle it and refund the amount to your original payment method within 2 working days. (Please note: Once an order is shipped, we can’t cancel it.)
How can I get an invoice for my purchase?
Invoices are available through your AKOS ACTIVE account. Simply log in, go to your orders, and download your invoice at your convenience. If you need help, our customer service is always happy to assist.
02. Shipment
Do you ship across India?
Yes, we deliver PAN India, including metros and Tier-2 cities. We partner with trusted logistics services to ensure your AKOS order arrives safe and on time.
How long does shipping take?
Shipping timelines are displayed during checkout and confirmed via email. Typically, we ship within 1–3 business days, and deliveries take 2–7 business days depending on your location.
Can I track my shipment?
Absolutely! Once your order is shipped, you’ll receive a tracking link via email or SMS. You can use that to follow your delivery journey in real-time.
03. Payments
What payment methods do you accept?
We accept all major debit/credit cards, UPI, Net Banking, and wallets. Cash on Delivery (COD) is also available in select locations.
Is my payment secure?
Yes. AKOS ACTIVE uses trusted and encrypted payment gateways to ensure your transactions are 100% secure.
Do you offer COD (Cash on Delivery)?
Yes, COD is available in most serviceable PIN codes. COD orders may be subject to verification before dispatch.
04. Returns, exchanges and complaints
What if my product doesn’t fit or I want to exchange it?
We offer easy exchanges within 7 days of delivery. Items must be unused, with tags intact. For size changes or replacements, just reach out to us — we’ll guide you through the process.
How do I initiate a return?
To return a product, contact our customer service team or use the return request option in your account dashboard. Once approved, we’ll schedule a pickup and process your refund upon receiving the item.
My product arrived damaged or incorrect. What should I do?
We’re so sorry! Please contact us within 48 hours of delivery with photos. We’ll resolve the issue quickly — either by replacing the item or issuing a refund.